1. INTRODUCTION
IMAN GENERAL TRADING (“we,” “our,” “us”) is a global import and export company headquartered in Addis Ababa, Ethiopia. We are committed to safeguarding the privacy and personal data of our clients, suppliers, partners, employees, and website visitors (“you”, “your”) in full compliance with applicable data protection laws and international trade standards.
This Privacy Policy governs how we collect, process, store, transfer, and protect your personal information in accordance with:
- Ethiopian Personal Data Protection Proclamation No. 1222/2020
- Kenya’s Data Protection Act (No. 24 of 2019)
- EU General Data Protection Regulation (GDPR)
- Relevant African Union data frameworks
- ICC Incoterms 2020 for cross-border transactions
We apply the highest standards of professional conduct and data governance in all our dealings involving electric vehicles (EVs), machinery, agricultural commodities (such as beans), and other trade-related services.
2. LEGAL BASIS FOR PROCESSING
We collect and process personal information on the following legal grounds:
Contractual Obligation – To fulfill import/export contracts and Incoterms agreements.
Legal Compliance – To meet local and international legal obligations (e.g., tax, customs).
Legitimate Interests – To manage business relationships and improve operational efficiency.
Consent – Where applicable, particularly for marketing communications and cookies.
3. TYPES OF DATA WE COLLECT
a) Personal & Identity Information:
Full name, ID/passport number, date of birth
Email, phone number, address
b) Business and Transaction Data:
Trade documents, shipping details, customs records
Company registration or VAT numbers
Payment instructions and history (encrypted)
c) Website & Technical Data:
IP address, device identifiers, browser type/version
Activity logs, traffic sources, user session data
d) Communications Data:
Emails, feedback forms, quote requests
4. COLLECTION METHODS
Data is collected via:
Website forms, online quotes, order inquiries
Email or direct communication
Document uploads for import/export processing
Cookies, analytics tools, session trackers
Consent for optional data use (e.g., marketing, non-essential cookies) is always explicitly requested.
5. PURPOSES OF DATA USE
We use your data to:
Facilitate imports and exports under Incoterms 2020
Issue commercial invoices, bills of lading, shipping instructions
Verify customer or partner identities
Deliver logistics, customs clearance, and fulfillment
Ensure security and prevent fraud
Improve our website, services, and customer experience
Send updates, newsletters, or promotions (with consent)
6. DATA SHARING & INTERNATIONAL DISCLOSURE
We do not sell your data. We may share it under strict conditions with:
Customs and trade regulatory bodies (in Ethiopia and abroad)
Shipping and logistics companies
Payment service providers (e.g., banks, escrow)
Legal or audit partners bound by non-disclosure
Secure cloud providers (e.g., AWS, Azure) under data protection agreements
For international data transfers, we comply with GDPR Standard Contractual Clauses (SCCs) and Ethiopian international cooperation standards.
7. SECURITY MEASURES
We protect your data using advanced security systems:
SSL/TLS encryption across all communications
AES-256 data encryption for stored records
Access controls and secure authentication
Firewall and DDoS protection
Regular vulnerability scans and system audits
Our data centers are located in secure, GDPR-compliant jurisdictions. Breaches are disclosed to the relevant authorities and users within 72 hours, in line with legal requirements.
8. DATA RETENTION POLICY
We retain your data only as long as legally required or necessary for operational and tax purposes. Standard retention includes:
7 years for trade, customs, and accounting records
Indefinitely for unresolved contractual obligations or disputes
Users may request deletion of personal data where legally permitted.
9. YOUR RIGHTS UNDER ETHIOPIAN & INTERNATIONAL LAW
You may exercise the following rights at any time:
Right to Access: Obtain copies of your personal data
Right to Rectify: Correct incomplete or inaccurate data
Right to Erasure: Request deletion of data no longer needed
Right to Object: Prevent certain types of processing
Right to Data Portability: Receive your data in a structured format
Right to Lodge Complaint: File a complaint with Ethiopian Personal Data Protection Commission or equivalent authorities in your jurisdiction
To request any of the above, please email us at info@imangeneraltrading.com.
10. COOKIES AND TRACKING
We use cookies to enhance functionality and user experience. These include:
Essential Cookies – Required for basic operations
Performance Cookies – For analytics and usage tracking
Marketing Cookies – For remarketing and campaign analytics (with consent)
You may change cookie settings at any time. A full Cookie Policy is available at:
https://imangeneraltrading.com/cookie-policy
11. DATA OF MINORS
We do not intentionally collect data from minors. If you believe we have, please contact us for immediate deletion.
12. CHANGES TO THIS PRIVACY POLICY
We may periodically update this policy for compliance or operational reasons. Significant changes will be notified via:
Website notifications
Email (if you are subscribed)
Last Updated: 12th May, 2025.
13. CONTACT INFORMATION
For privacy-related inquiries, rights requests, or regulatory matters, please contact our Administrator:
IMAN GENERAL TRADING
Head Office: Addis Ababa, Ethiopia
Email: info@imangeneraltrading.com
Web: https://imangeneraltrading.com
